Enthusiastic customers, more additional sales
Because the customer is consistently the center of attention, omnichannel is the silver bullet for retail. The seamless integration of all sales and communication channels makes consumers’ shopping experiences comfortable. The result: Enthusiastic customers, greater loyalty, more additional sales.
With valantic cs4Omnichannel, the first pre-configured all-in-one solution based on SAP S/4HANA with SAP Retail, companies in all retail sectors are exploiting their full potential. valantic cs4Omnichannel connects all sales channels – for optimal customer support across all purchase phases and communication channels.
The highlights at a glance
Customers who feel they are served consistently and individually across all communication and sales channels like to buy and they come back. This is how retail companies can increase sales, ensure greater customer satisfaction, and gain a significant competitive advantage. valantic cs4Omnichannel connects all channels, creates end-to-end processes, and helps retail companies exploit their potential.
As a pre-configured, SAP-qualified template based on SAP S/4HANA, valantic cs4Omnichannel can be adapted quickly to retail companies’ individual requirements. Test automation based on CBTA (Component Based Test Automation) is also provided in the SAP Solution Manager; this helps ensure a successful implementation. Our valantic csMethodology agile project methodology, a demand-based mix of a classic phase plan and an agile approach, acts as an additional project accelerator. This powerful combination of solution and methodology guarantees a rapid and successful implementation of our SAP solution for retail.
valantic cs4Omnichannel includes all the features that modern retail companies need to conduct successful business, and it can be expanded as needed. Product Information Management (PIM) is provided thanks to integration with SAP Commerce. Embedded EWM ensures optimized warehouse logistics, and sophisticated business intelligence enables detailed analyses. Embedded CRM is available for structured interaction with customers.
The state-of-the-art user interface based on SAP Fiori is not only easy to use, it also serves as a central entry point on all end user devices. Its functions and features include pre-configured processes and SAP S/4HANA innovations such as business partners, optimized scheduling, article master data maintenance, message finding, and extended availability checking. With the SAP S/4HANA software basis, companies use Big Data in real time and benefit from a 360° view of their customers thanks to the integration of SAP Customer Activity Repository (SAP CAR).