Enthusiastic customers, more additional sales

Omnichannel retail – integrate channels seamlessly

Omnichannel is the silver bullet for retail. Companies can get started quickly with the pre-configured valantic cs4Omnichannel solution!

Smiling and friendly florist holding card reader machine at counter with customer paying with credit card.

Because the customer is consistently the center of attention, omnichannel is the silver bullet for retail. The seamless integration of all sales and communication channels makes consumers’ shopping experiences comfortable. The result: Enthusiastic customers, greater loyalty, more additional sales.

With valantic cs4Omnichannel, the first pre-configured all-in-one solution based on SAP S/4HANA with SAP Retail, companies in all retail sectors are exploiting their full potential. valantic cs4Omnichannel connects all sales channels – for optimal customer support across all purchase phases and communication channels.

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valantic cs4Omnichannel

The highlights at a glance

Tested and approved by SAP

Qualified partner packaged solution for the intelligent enterprise 

Pre-configured

End-to-end processes for connected sales channels, purchasing phases, and communication channels

Stable software base

SAP S/4HANA with SAP Retail; solution documentation is provided in the SAP Solution Manager 

Extended process map

New and adapted SAP S/4HANA functions such as business partners, article master data maintenance, message finding, and extended availability check 

State-of-the-art ease of use

User interface based on SAP Fiori 

All-inclusive

PIM, master data & analytics thanks to integration of SAP Commerce and SAP Customer Activity Repository (SAP CAR) 

Expandable as necessary

Optimized warehouse logistics with SAP EWM detailed analyses with embedded business intelligence, and structured customer interaction with embedded CRM 

Project accelerators

Our valantic csMethodology agile project methodology, which is tailored to the industry solutions, ensures an even faster and more successful SAP implementation

Custom-tailored and ready to go quickly

Bild von einem Computer Bildschirm, auf dem ein Online-Shop zu sehen ist

Customers who feel they are served consistently and individually across all communication and sales channels like to buy and they come back. This is how retail companies can increase sales, ensure greater customer satisfaction, and gain a significant competitive advantage. valantic cs4Omnichannel connects all channels, creates end-to-end processes, and helps retail companies exploit their potential.

As a pre-configured, SAP-qualified template based on SAP S/4HANA, valantic cs4Omnichannel can be adapted quickly to retail companies’ individual requirements. Test automation based on CBTA (Component Based Test Automation) is also provided in the SAP Solution Manager; this helps ensure a successful implementation. Our valantic csMethodology agile project methodology, a demand-based mix of a classic phase plan and an agile approach, acts as an additional project accelerator. This powerful combination of solution and methodology guarantees a rapid and successful implementation of our SAP solution for retail.

Info graphic valantic cs4Omnichannel

Comprehensive and expandable as necessary

valantic cs4Omnichannel includes all the features that modern retail companies need to conduct successful business, and it can be expanded as needed. Product Information Management (PIM) is provided thanks to integration with SAP Commerce. Embedded EWM ensures optimized warehouse logistics, and sophisticated business intelligence enables detailed analyses. Embedded CRM is available for structured interaction with customers. 

The state-of-the-art user interface based on SAP Fiori is not only easy to use, it also serves as a central entry point on all end user devices. Its functions and features include pre-configured processes and SAP S/4HANA innovations such as business partners, optimized scheduling, article master data maintenance, message finding, and extended availability checking. With the SAP S/4HANA software basis, companies use Big Data in real time and benefit from a 360° view of their customers thanks to the integration of SAP Customer Activity Repository (SAP CAR). 

Purchase phases, communication and sales channels

Omnichannel scenarios for B2B and B2C | valantic cs4Franchise & cs4Omnichannel

Your Contact

Bernd Hellgardt, CEO at ComSol – a valantic company

Bernd Hellgardt

Managing Director