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Conversational AI

Conversational AI (AI = artificial intelligence) is the totality of technologies that stand behind automated message transmission and voice-activated applications that enable human interactions between computers and people. Conversational AI can communicate like a person by recognizing speech and text, understanding intention, decoding different languages, and reacting in a way that imitates a human conversation. With conversational AI, the focus is on dialogue in order to reach the solution desired by the customer. These dialogues can be conducted via a wide variety of communication channels, whereby the conversation partner and conversation context are ideally recognized by the AI. valantic uses conversational AI as a user interface for our customers’ automated processes.

Posts

ChatCPT mit valantic NLyou
Generative AI (GenAI): The evolution of creativity through technology

In the world of artificial intelligence, a revolution is in progress that goes far beyond simple algorithms: It goes by the name of GenAI.

Bild eines Roboters, einer Gruppe von diskutierenden Menschen, ein Chatfenster eines Chatbots
A Chatbot on the Test Bench

In our blog contribution, Felix Kopf, Software Engineer and Consultant at valantic, demonstrates what kinds of questions accompany chatbot development and how varied these are.

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Why digital assistants are so valuable in customer dialogues

Conversational AI in customer service leads to more dynamics in problem solving which has enormous potential for digital assistants and chatbots.