Conversational AI (AI = artificial intelligence) is the totality of technologies that stand behind automated message transmission and voice-activated applications that enable human interactions between computers and people. Conversational AI can communicate like a person by recognizing speech and text, understanding intention, decoding different languages, and reacting in a way that imitates a human conversation. With conversational AI, the focus is on dialogue in order to reach the solution desired by the customer. These dialogues can be conducted via a wide variety of communication channels, whereby the conversation partner and conversation context are ideally recognized by the AI. valantic uses conversational AI as a user interface for our customers’ automated processes.
Conversational AI in customer service leads to more dynamics in problem solving which has enormous potential for digital assistants and chatbots.
In our blog contribution, Felix Kopf, Software Engineer and Consultant at valantic, demonstrates what kinds of questions accompany chatbot development and how varied these are.