Munich, November 10, 2020: valantic, the fastest growing IT consulting and software company in Europe, was instantly ranked 11th in the Lünendonk 2020 rating “Leading providers of digital experience services in Germany.” The Lünendonk list is sorted by annual sales. valantic impressed with its extensive digital experience portfolio in the areas of digital consulting, digital agency services, and digital technology services.
After a multi-stage evaluation process, Lünendonk identified 20 service providers that offer a full range of services to companies for digital experience projects. Digital experience always includes the areas digital consulting, digital agency services, and digital technology services. valantic’s digitalization experts were instantly ranked 11th on the current Lünendonk list 2020, thus placing themselves firmly in the midfield. In the consulting category “digital consulting,” valantic positioned itself in the top group of leading providers, which in Germany includes just four companies.
The demand for digital consulting services in Germany is high. According to Lünendonk, more than three-quarters of companies (78%) are working very intensively with external service providers to develop digital business models, on digital marketing, and to build digital platforms and optimized customer experience. More than 40% of companies rely on cooperation with service providers in all phases of a digitalization project. The current Top 20 ranking of leading “Digital Experience Services” (DXS) providers brings transparency to this market.
“In the digitalization sector, we are way ahead in the German-speaking market”
valantic has systematically strengthened its expertise in the DXS market in recent years in order to support customers as well as possible as their consulting and implementation partner for digitalization projects. “In the digitalization and customer experience sectors, we are already way ahead in the German-speaking market. Our goal is to be technology-agnostic and offer the right solution for each customer scenario with strong, technology-related teams,” explains Dr. Holger von Daniels, CEO and Partner at valantic.
NEXUS United and netz98 joined valantic at the end of last year. With the NEXUS United corporate group, the digitalization experts expanded their service offerings in the areas of digitalization, customer experience (CX), and digital commerce. NEXUS is a digital integrator for technically complex IT projects that focuses on digital commerce, the Internet of Things (IoT), Product Information Management (PIM), data-driven marketing, and sales transformation (CRM). Netz98 is Germany’s leading Magento partner and digitalization and e-commerce specialist. In September of this year, ADSCAPE came on board, with value PIM expertise.
Exclusive valantic survey: For 78%, CX and DXS play a big to very big role
Together with Lünendonk, valantic has sounded out the market for IT services in Germany and conducted its own survey about customer experience (CX) and digital experience services (DXS). The survey results are available exclusively to valantic: 42% of the companies surveyed attribute a very big role to the topics of user experience and customer experience for their digitalization strategy; 36% a big role.
To improve their digital experience services (DXS), 77% of the companies surveyed rely on processes close to the customer. Among others, these include the automation of customer communication, CRM, end-to-end customer processes, e-commerce portals, and multi-channel strategies. For 76%, the focus is on core processes such as ERP, supply chain excellence, production, and purchasing. 66% want to optimize their employees’ workplace environment, for example with unified communications and collaboration tools. The goal is, assisted by external consulting partners, to ensure that a company is fit for the future, develop new digital business models, exploit market potential, and advance digitalization projects quickly, efficiently, and in goal-oriented fashion.
Quotation from Reto Rutz, Managing Director and Partner at valantic
“We are very pleased about our good placement in the Lünendonk Top 20 list of leading service providers of digital experience services in Germany. This is clear confirmation of our strategy to be a technology-agnostic full-service provider, offering customers the right solution for every scenario.”