- Digital Now
- Case Studies
Fighting fraud is crucial for every landline and mobile phone provider. Experience shows that sooner or later, insufficient detection results in significant damage. With increasing numbers of customers, differentiated sales channels, new offerings, and more complex rate models, the risks are increasing exponentially.
If a bug or misuse is detected, seamless preservation of evidence is required. On this basis, immediate measures can be taken and legal tracing initiated.
We develop efficient and secure solutions for fraud detection, which provide continuous monitoring of the traffic data. The workflow-based handling of small and large fraud cases and the initiation of legal steps is supported here.
We believe that our job is to integrate our anti-fraud software solutions as seamlessly as possible so that you can protect yourself against fraud easily, intuitively, and effectively.
Case Study E-Plus
Using c.-FCM for E-Plus drastically reduces the effort required for handling fraud and suspicious cases. Different input channels for messages (e-mail and fax) are channeled in a database. The determination of customer, contract, commission, and invoice data runs completely automatically. For quicker access to original contracts and customer correspondence, they are copied from the DMS system into the database. Thanks to the integration of Microsoft OFfice, the system assista users in creating outgoing correspondence and Excel lists.
Telco Solutions & Services
”With seamless preservation of evidence, immediate measures and legal tracing can be initiated immediately.“
c.-FAST is a highly efficient and economical fraud detection system that prevents the loss of receivables and damage. Real-time capability, rule-based scenarios, and automated actions ensure detection and prevention. The excellent scaling ensures the processing even of large quantities of data – in realk time. c.-FAST includes both the analysis of the data as well as a continuous optimization of the detection process and is also available as managed service.
c.-FCM integrates the handling of fraud cases and the securing of proof in one application. c.-FCM is a highly-specific solution that supports fraud analysts securely to ensure legal compliance and make their work on administrative tasks easier. The flexible system integration enables the backing up of data from different sources (customer and connection data as well as contracts). The case data can be organized in many different ways.