Back to top
Image header metal parts, smart phone, employee, Spaeter augmented shop experience

Augmented Shop Experience for Spaeter

Optimized customer experience thanks to Pimcore

Anything, anytime, anywhere: Pimcore makes it possible to fulfill as many and varied customer requests as possible. With the flagship store in Lucerne (Switzerland), the cornerstone was laid for Spaeter’s pick-up shops of the future.

The idea: A pick-up shop that is accessible around the clock. Almost an ever-available spare parts warehouse where customers can find their way around even without personnel. This is the challenge that Spaeter set itself while working with valantic.

Spaeter store smart phone on trolley

The challenge

In addition to providing reliable logistics and transport, Spaeter AG operates numerous pick-up shops for last-minute needs. But what to do if spare parts are needed on the construction side outside of business hours? Spaeter is meeting this demand for urgently-required products with a forward-looking solution:

Controlling access to the shop.
Ensuring the authentication of the customer.
Making it possible to find products.

About Spaeter

Spaeter is one of the leading Swiss wholesalers in the building supply industry. Supplied are customers from the building trade and ancillary building trades, as well as industry. The product focus is on the steel and metal, building and building technology sectors. 800 employees in 30 locations ensure efficient flows and continuing customer satisfaction.

In addition to online sales, around 20 stationary pick-up shops are available throughout Switzerland. There the goods can be bought on site and taken away.

Logo Spaeter, Carl Spaeter AG

The project goal

Improving customer experience

Stephan Habegger, CIO Spaeter AG, talks in the interview about customers’ desires and fulfilling customers’ needs.

The results at a glance

valantic’s customer Spaeter is using an augmented shop experience to take customer experience to the next level. Here’s what the new flagship pick-up shop in Lucerne is offering:

24/7 shop access
Check-in via Spaeter app
Augmented reality navigation
Scan-to-basket function
Self check-out

Augmented reality navigation

From the vision to the solution

Augmented-Reality-Navigation

  • Self check-in: Access to the flagship store is via the app. The correct parameters for order processing and availabilities in the pick-up location are set automatically.
  • Click and collect: Items can be placed in the shopping cart online in advance.
  • Scan to basket: Alternatively, the customer purchases in the store using the scan function of the app.
  • Self check-out: Purchases can be paid for directly and contact-free.

The customer benefits of the augmented shop summarized:

Access to products at any time
Independent location and taking of the desired items
Contact-free shopping and payment

Your Contact

Image of Julia Hiess, Project Manager valantic CEC Switzerland

Julia Hiess

Project Manager
valantic CEC Switzerland