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Picture of a waiting passenger on the train platform, valantic Case Study Siemens AG

Siemens Rail Mall: B2B-Order Plattform for Service Technicians

When a train breaks down- spare parts must be found immediately.

Service technicians depend on being able to get the right material to the right place as quickly as possible. For this, they need an online platform that is easy to use and where you can get to the product you need quickly. The role-based navigation leads the person placing the order directly to the desired item and features a slimmer check-out. Depending on availability, the appropriate part is delivered the next day or even on the same day by courier. The repair can begin.

Graphik of the workflow of Siemens Rail Mall

What customers want

Guaranteed ordering and availability around the clock

Siemens offers 20,000 spare parts around the clock. The person placing the order is supplied with updates about the order automatically via e-mail and the goods are delivered with “track & trace” to the place where there are needed. The Rail Mall ensures that orders can be placed at any time.

Role-based purchasing

The shopping platform displays role and customer-specific catalogs, products, and prices. With this function, service technicians can order spare parts and have them delivered, while clerks can enter the individual orders, for example.

Maintaining Products, Images and Texts centrally

Siemens employees can edit the content in the Webshop centrally: Thanks to a Web content management system (WCMS), the desired products and texts can be maintained easily. Orders are evaluated with the touch of a button using Management Cockpit and prices and other product details are available to service employees at any time thanks to the Product Information System (PIM).

3D-Models and other Options

In order to examine an item in detail and get a better impression of it, functions such as pictures and 3D models have been integrated. This allows the person placing the order to identify products more easily. However, new types of sending also make handling easier; these include print-on-demand (production of components in a 3D printing process).

Quick Reaction

Decisions are made faster, they are always traceable and can be documented. With the integrated service room, returned goods can also be processed easily.

Proximity to Customers and Partners thanks to Social Collaboration

The cooperation between manufacturers, partners, and customers is simplified greatly thanks to social collaboration in the Rail Mall. In the shop, it is possible to exchange documents such as plans, drawings, and calculations with the team via Sharepoint.

About Siemens

Siemens – the international leading supplier of rail vehicles – serves its customers around the world with environmentally-friendly, efficient, and reliable rail vehicles. Siemens’ Mobility Division conveys people and goods on rail and road across short and long distances. For smooth operation, the company makes more than 20,000 spare parts available online.
Siemens wanted a new, modern Webshop that is extremely user-friendly, reliable, and available around the clock. The result: a SAP/hybris commerce platform developed by valantic, which is clear and easy to use and takes customers directly to the desired product.

Used technologies

  • SAP Hybris B2B Commerce Plattform 6.4 and Product Content Management (PCM)
  • SAP ERP Integration
  • SAP Hybris Commerce Web Content Management System (WCMS)
  • LDAP-Integration
  • SAP Hybris Commerce Order Management System (OMS)
  • 5 Cockpit User
  • Apache Solr Searchengine
  • User Interface (UI) and User Experience (UX)- Design
  • 3D-Models and 3D Print on Demand

New since September 2018: Easy Spares Marketplace™

What began with the SIEMENS Rail Mall has become the „Easy Spares Marketplace™“ since September 2018. Siemens Mobility GmbH presented the new digital marketplace for the first time at the Innotrans international trade show. Read the news here.