Dr. Florian Heidecke

Partner & Managing Director, valantic Division Customer Experience

Dr. Florian Heidecke, Partner & Managing Director, valantic Division Customer Experience

“valantic is THE ‘go-to company’ for customer experience transformation.”

What are you on fire for?

In today’s world, digitalization has expanded beyond specific areas of a company and must be ingrained in everyday thinking and actions. With our user-centric perspective and approach, we consistently prioritize business potential and opportunities when collaborating with our clients.

What are your responsibilities at valantic?

As an enthusiastic “customer whisperer,” I actively contribute to the overall growth of valantic and, specifically, the valantic CX division. We share a common goal fueled by immense passion: to empower our customers, enhance their business, and ensure their success.

What makes valantic special for you?

To me, valantic is THE company when it comes to customer experience transformation. The recipe? A strong emphasis on openness, curiosity, and a genuine desire to deeply understand things at their root. The key ingredients? The right people and a steadfast commitment to meeting customer needs at every step.

What did you do before joining valantic?

I started my professional career with a banking apprenticeship. After completing my business informatics degree and doctorate at the University of St. Gallen, I became part of the international company arvato. In the 12 years that followed, I took on various roles at Namics / Merkle DACH, mainly in customer acquisition, consulting and development in Switzerland, Germany and the UK. As CCO and member of the executive board, I contributed significantly to the strategic development of the company.