RWZ optimizes onboarding processes with SAP add-on apm identifier

Raiffeisen Waren-Zentrale Rhein-Main eG (RWZ) must manage approximately 2000 user applications in SAP each year due to employee hiring, departures, and position and department changes. The individual requirements of its 13 areas of operations, multiple people involved in the application process, and processes that evolved over time made hiring new employees time-consuming. However, a complex and cost-intensive identity management software was out of the question for RWZ. The cooperative wanted a slim solution that optimizes existing process, making them less error-prone, whilst increasing speed and transparency.

Since the apm atlantis GRC solution from valantic is already successfully used at RWZ in SAP ERP and SAP CRM, attention was drawn to the new apm identifier add-on for the user application in SAP.

Standardized and transparent processes from the entry to the exit of employees

“With the possibility of assigning SAP roles and work equipment on a workflow basis and significantly simplifying onboarding through preconfigured user groups, the apm identifier offered us exactly the optimization potential we had wished for,” explains Nils Meißner, Application Consulting Group Manager at RWZ.

Significant simplification, less error and more transparency

Rollout began with the sales groups, each of which has between 100 and 150 employees. The number of people involved in the process has already been significantly reduced by defining two key users who take care of an employee’s user request and two approvers. The key users are now assigned to a user group that sets the filter for what is relevant for the respective area of authorizations and work equipment. This simplification makes the process less error-prone and virtually eliminates misselection. The user application can now be implemented fully automatically by transferring it to a workflow. Process progress and processing status can now be viewed at any time; annoying inquiries are no longer necessary. Even conflicts between functions and critical authorizations in SAP can be avoided in advance.

“The transparency ensures a more sensible consideration and maintenance of user accounts by the area of operations. In addition, the data quality is higher, for, thanks to easy, comfortable handling of user applications, updates are applied and implemented more quickly,” summarizes Meißner.

Based on the sales groups’ positive experiences, the roll-out will be continued successively in the other business divisions.