Nuremberg, 26 June 2019: “And action! The motto of the DSAG Annual Congress of the German-speaking SAP User Group in Nuremberg (17.-19.09.2019) makes clear what many companies are currently doing: the concrete implementation of digital transformation and its challenges for structures, processes and the development of competencies. In the partner exhibition, trade visitors to the SAP Gold Partner valantic stand can obtain advice on their own SAP roadmap. The highlight at the stand will be a showcase with a drift car racetrack and automated end-to-end processes via chatbot integration. Julia Stössel from inoviga, the youngest subsidiary of the Fuchs family, will also report on efficient B2B strategies for the introduction of commerce in her presentation “Global template rollout of an e-commerce portal at Fuchs Petrolub” (18.09.2019, 17.45 hrs).
After last year’s focus on digitalization strategies, the focus is now on the concrete opportunities and tasks of digital transformation. As an SAP Gold Partner, valantic advises in all areas of digitalization with SAP – from strategy to implementation. The central topic is always the company with its end-to-end processes intelligently aligned to the customer experience. The scope of services includes S/4HANA consulting and implementation, customer engagement & commerce, supply chain topics such as advanced planning & advanced logistics, analytics cloud as well as SAP add-ons for GRC & security and master data.
How does the B2B e-commerce portal contribute to the digitalization of the Fuchs Group? What is the best way to proceed with the global launch and what is the fastest way to achieve results? Julia Stössel from inoviga, the youngest daughter of the Fuchs family, provides a field report. On 18.09.2019 at 17.45 she will report from the “Global Template Rollout of an E-Commerce Portal at Fuchs Petrolub” on efficient B2B strategies for the introduction of commerce. As a think tank, inoviga is ready to embrace new approaches and pushes digitalization projects within the Fuchs Group.
In the showcase, valantic presents the end-to-end customer experience via chatbot for data input and output with integration of IoT scenarios. The case includes the ticket creation in the SAP Service Cloud by a chatbot, the reordering by chatbot in the SAP Commerce Cloud, the order confirmation and invoicing via SAP S/4HANA as well as the picking and delivery. The entire Customer Journey is technologically mapped and made interactive.
Trade visitors can try their hand at controlling drift cars on a course. The cars are monitored “predictively” using sensor data, and in the event of anomalies, a service process is triggered using a chat bot and a service ticket created in the SAP Service Cloud (e.g. low oil level). If the cars drive into the pits after a few laps, the service can be performed directly.
The “service technician” is guided by a chatbot through the reordering process (e.g. oil). The reordering in the SAP Commerce Cloud is done by the bot in interaction with the service technician. Information about availability, delivery and prices is passed on by the chat bot. The reordering in the web shop takes place via voice control, the order is automatically routed from the SAP Commerce Cloud into the S/4HANA system.
“The future belongs to the customer. Those who now align themselves to this with intelligent processes and structures will be able to take full advantage of the new market advantages. Artificial Intelligence, Machine Learning, Internet of Things and Predictive Analytics are just a few of the buzzwords of digital change,” says Thomas Latajka, Managing Director of valantic in the ERP Services division. “The crucial question is: How can I best focus on the customer and integrate processes along the entire value chain? More than ever, technological and process knowledge is required for this.”