2nd Level Support Engineer (all genders)
Pisa
Frankfurt am Main
Microsoft
Java
Experienced Professionals
Effective Field
As a 2nd Level Support Engineer (all genders) in our iTrader/IMM team at our Frankfurt location, you handle customer requests regarding our electronic trading applications and work closely with development, testing and operations to deliver fast solutions. Your main tasks include:
- Analyzing, reproducing and resolving customer requests after first-level intake
- Troubleshooting, including remote analysis on customer systems
- Supporting ASP operations (cloud) in close coordination with the operations team
- Infrastructure optimization
- Coordinating and communicating between customers, development and test teams; ticket monitoring and status communication
- Installing product releases and updates in customer environments; supporting projects and professional services
- Conducting internal and external trainings
What distinguishes you
MUST HAVE:
- Degree in an IT-related field or comparable qualification, alternatively vocational training as an IT specialist for systems integration (Fachinformatiker/in Systemintegration) or similar
- 2–5 years of professional experience in technical support, application management or IT operations
- Good Linux skills (Red Hat or similar) and good Windows/Windows Server skills
- Networking fundamentals (TCP/IP, DNS, DHCP, firewall, VPN) and experience with SQL databases (e.g. MySQL or MariaDB)
- Scripting with Bash and/or Python
- Fluent German (at least C1) and good written and spoken English (at least B2)
- Structured, thorough way of working and solution-oriented communication with customers and colleagues from development, testing and operations
NICE TO HAVE:
- Experience with Git and/or Ansible
- Experience with software in the banking and equity trading environment
- First programming skills in C++
- Persistence and creativity in problem solving
- Willingness to learn, flexibility and resilience
What you can expect
- We don’t throw you in at the deep end, but offer you a professional and personal induction
- We enable you to work independently in an international environment. Get the best out of yourself!
- We want to grow! And you can do that too! We promote your further development with offers that suit you
- Depending on your personal focus, you may have the opportunity to advance to other departments within the organization in the future
- Work-life balance is not just a slogan for us, but is lived every day, especially through our flexible working time models
- Technology, lifestyle or mobility – you choose what you need from our numerous benefits
- We are a team. This is also reflected in joint employee and sports activities
If you are passionate about working with clients and keen to support valantic FSA as a 2nd Level Support Engineer (all genders), we want to hear from you. Become a part of our international and motivated team with your goals, ideas and wishes and APPLY NOW!
Do you have any questions about the position? Feel free to contact Nika Schodjai Mehr at careers@fsa.valantic.com or 0152 08219736. We look forward to getting to know you!
Your contact
Nika Schodjai Mehr
valantic