Our expert knowledge for your success

Achieving the optimal customer experience with valantic

When it comes to delivering the perfect customer experience, valantic is the ideal partner by your side. valantic is the ideal partner by your side, understanding of what truly matters.

A man and a woman having a cup of coffee on their office balcony.

With approximately 800 experts dedicated to this field, we possess extensive know-how and expertise. Whether you need an appealing user interface, the ideal online store solution, or comprehensive customer relationship management (CRM) capabilities: valantic provides all these services under one roof.

valantic CX employee pushing his bike out of the office.

We approach customer experience holistically

To ensure your company’s success in the digital world, it’s essential to delight your customers at every touchpoint. The key to achieving this is understanding and responding to the individual needs of your users, consistently meeting their expectations. However, this requires breaking down data silos and centralizing customer data from various departments. By doing so, we holistically bring the user into focus, enabling a personalized customer experience across all touchpoints in the customer journey.

Through the creation of an integrated and consistent customer experience across all channels, you can unlock the potential to display tailored offers, provide relevant product recommendations, and deliver personalized content to your customers.

McKinsey
Consulting

”Today’s consumers do not buy just products or services, more and more their purchase decisions revolve around buying into an idea and an experience.“

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How to create the perfect customer experience

To improve your understanding of your customers and increase customer engagement, it is essential to integrate key approaches and technologies such as data-driven marketing, sales CRM, and service CRM. In our white paper, “One Voice to the Customer”, we’ll tell you how to achieve this – and more:

 

  • From silo thinking to an integrated front office organization – for a future-oriented customer experience
  • What are the hallmarks of an integrated and personalized customer experience?
  • How do you ensure a consistent customer experience across all touchpoints of the buyer and customer journey?
  • How do you achieve a holistic customer experience?
Mockup_One Voice to the Customer_Ganzheitliche Customer Experience CX

One Voice to the Customer!

How to ensure a holistic & personalized customer experience (CX)

Download the whitepaper! Download the whitepaper!