Our Service Desk module provides 2nd level support and the interface to 1st level support at your company. The Service Desk takes in all inquiries and problem reports; these are then analyzed, prioritized, and dealt with. Thanks to a practical ticket system, you can maintain an overview at all times of the number and processing status of the inquiries.
Operation, care, and maintenance of your applications
At many companies, individual software applications handle business-critical processes; for many years they run reliably and form the backbone of the EDP. In the process, many of these applications were originally created based on a short-term need to master simple challenges that cannot be met with large standard software products.
Thanks to comfortable development platforms, such as IBM Lotus Domino, the “little helpers” quickly become full-grown applications that are indispensable to the course of daily business. However, only a few companies have a business strategy that incorporates the operation and enhancement of these applications in the long term.
How our application management service can help you
Our services for managing your applications
Deutsche Vermögensberatung AG