Individual measures that boost sales in the short-term do not truly move you forward. With us, you can develop your business for the long term and integrate digital channels as a fixed component of corporate strategy.
Smart Solutions for Customer Relationships and Sale
Products and services, technologies, methods, and trends keep changing. Therefore, you have to answer the question “What do my customers want?” anew each day. Only this way can you inspire customers and encourage them to come back often.
We keep asking about the customer cycle “Want. Buy. Have.” The focus is on considerations such as these: How do customers inform themselves and how do they find the product or service they’re looking for quickly? How can offerings, services, and processes be improved?
Truly persuasive answers to these questions require more than just beautiful design or a shop solution – namely the interplay of development, design, and usability – and we’re prepared for this. We bundle our capabilities and knowledge in these areas and develop custom-tailored platforms and applications. This is how future-oriented solutions arise, ones that fit your company and customers’ needs in equal measure.
Building a Customer Experience Map
Which steps do customers take during the buying process and where are the touch points to the product or supplier?
A customer answers questions and tackles tasks using a prototype in the laboratory.
Displaying a complex system architecture in simple terms helps the team understand what’s going on and makes it easier to integrate new functions in the right place.
Customer requests do not allow for inefficient processes. Therefore, each step by an employee counts – guided by mobile devices that are connected to the main system.
The shop design adjusts to the device so the customers have the feeling they’re using an app.
A marketing employee records customer data on the go at the trade show. These details are then available to the sales team right away.
Functions and products are arranged sensibly, so that customers can find their way around quickly and find precisely what they’re looking for.