Integrated and in real time – your customers in focus with SAP C/4HANA
The increased number of touch points between companies and customers requires new approaches to the design of the Customer Experience. At the same time, digitalization places new demands on modern, sustainable solutions that take end-to-end processes into account.
We optimize the Customer Journey of your customers across all channels and points of contact. This enables you to offer your customers a consistent experience in every phase of the journey from initial contact to purchase and subsequent purchase. This will benefit your brand and customer loyalty.
It requires a Customer Experience management-platform that can deliver relevant content at the right time on the right channel, based on the customer’s needs. SAP C/4HANA therefore focuses the central view on the customer. The networking and processing of your customer-related activities by C/4HANA enables a personalized customer approach and, at the same time, end-to-end processes.
In the area of Customer Engagement & Commerce, the experts from valantic support you in the development of tailor-made solutions that enable networked action on all channels and an individual experience at every point of contact. For a long-lasting relationship with the customer, greater efficiency, and a sustainable competitive advantage in a digitalized future.