Digital change in retail
Every experience counts!
The challenges in online commerce today are very complex. Today, customers find out more and more about prices, compare prices, research and buy more and more frequently at the click of a mouse before making their purchase decisions. This shopping revolution is spreading across all sectors and is not even stopping at B2B companies. In addition, the demand for speed and reliability of delivery has risen enormously in recent years. Customers expect an individual shopping experience at all times, regardless of time and place. They are now used to being looked after anywhere and at any time, and they are also translating this claim into everyday business. Changing purchasing behaviour presents B2B companies with major challenges.
At valantic we develop digital solutions that inspire customers on all channels. We digitize your customer-related processes in commerce, at the POS, in the call center and in personal conversations – with a view to high design standards. Regardless of whether you work in the B2B or B2C sector – together we create the efficient and successful sale of your products and align your marketing, sales and service processes accordingly.