What does my customer need at precisely this moment and how can I address him appropriately and individually in real time?
Why the Digital Customer Experience is already so important today
In customer interaction, people talk to people – also in B2B. However, this is frequently misunderstood. If a company wants to succeed today, it must meet customer expectations on the personal level. The keyword here is consumerization of B2B.
Today, the customer is not ready to leave his private sphere just because he’s at the office and not at home. It must be possible to measure purchasing in B2B by the standards of private consumption.
We digitalize your customer-related processes in commerce, at the POS, in the call center, and in personal conversations – with an eye to high-quality design.
Signal in the Noise
In the great data rush, customers’ finer tones are quickly lost – for you, the question is how can I take the step from data rush to addressing individual customers?
Our holistic approach for customer engagement and commerce offers you the opportunity to improve your customer’ buying experiences, increase customer loyalty, and develop your business for the long term. This will secure you a decisive competitive advantage so that you can stay ahead of the crowd in the digital age.
Identify Customer Requirements
We will show you how you can identify your customers’ wishes in Big Data with SAP Hybris. Experience innovative scenarios and solutions that will help you answer the following questions:
Your Entry into the Digital Customer Experience
Your contact person
valantic CEC Deutschland GmbH
Do not hesitate to contact me