Game changer of the service world

Salesforce
Service Cloud

The Salesforce Service Cloud offers what customers of the digital era expect. Did you know? More than 80 percent of first-time users of digital service offers continue to use digital channels for their service needs! This is what’s called digital disruption. The bundling of service topics in a CRM system will therefore be the foundation of outstanding customer experience management. At any time and from anywhere: The integration of service processes in the Salesforce Service Cloud will take the customer service experience to a whole new level in the future. And we don’t mean 4th level support.

Image of two people working at a screen.

Smooth service processes with the Salesforce Service Cloud

A next-generation service experience

Not just in theory: Salesforce Service Cloud solves challenges within the entire service process in purely practical terms. No secondary systems, no system changes. Even phone calls can be made in the cloud. And since this applies to all employees, no ticket will ever get lost again. Collaboration comes first – as with all Salesforce products. In addition, users can find everything they need at a glance via the intuitive, convenient service console. This – together with the other advantages of processing customer issues in a single system – increases efficiency and effectiveness in all relevant workflows. In essence, this leads to one thing above all: a huge competitive advantage. Just take a look at what the Service Cloud offers:

  • Lightning Service Console for a better overview
  • case management
  • automated workflows and approvals
  • omnichannel routing
  • telephony integration
  • social media integration
  • macro-automation
  • account and contact management
  • personalized reports & dashboards
  • asset and order management
The best thing about Salesforce Service Cloud It puts everyone involved at the centre.
Numbers speak louder than words:
40%

increase in productivity of service agents

41%

faster resolution of first contact cases

34%

increase in customer loyalty

Several people in one meeting; customer typology for the Mainz public utility company

An omnichannel service offering. Because the “digital now” demands it.

Salesforce Service Cloud is able to deliver on the overall promise of Salesforce CRM technology: working with a 360-degree view of the customer.

Starting with the simplicity of the user interface for service agents and the integration of service offers into native channels. The ways to interact with customers, resolve their concerns, and contribute to a seamless customer experience are virtually endless:

  • phone
  • e-mail
  • live chat
  • messaging apps
  • video chat
  • social media channels such as Facebook and Twitter
  • or via a self-service portal
Hipster man holding laptop and explaining to coworker, support, guidance, advice

Service Cloud as a sales booster

When sales and service go hand in hand, the result is satisfied customers.

We don’t want to say that a product should be sold for every service request, but we do think that customer loyalty concerns everyone who represents a point of contact between customers and the company. Synergy works in both directions.

Because if your customer service ensures satisfied customers making them inclined to remain loyal, the sales department benefits from that too. And if sales can learn from past service requests, it will take less effort to mend a broken relationship. Let’s talk about implementing the Service Cloud!

Alone: outstanding.
Together: unstoppable!

The Salesforce universe

Ready for the next level of customer engagement?

Just give us a call!

Photo of Nils Weber

“Guten Tag” from Langenfeld

+49 173 158 3002

Nils Weber

“Grüezi” from St. Gallen

+41 71 313 55 70

Reto Rutz

Dietmar Rietsch

"Servus" from Salzburg

+43 662 876 606 199

Dietmar Rietsch