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Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.
Customer Experience April 23, 2024
B2B marketplace: more sales, security & efficiency with the right PSP
Viewing e-business from the perspective of a marketplace operator uncovers entirely new opportunities for revenue and business growth, along with fresh challenges. From merchant onboarding to revenue recognition, choosing the right payment service provider (PSP) is crucial for streamlining complex processes and fully leveraging the capabilities of your B2B marketplace.
B2B marketplace: more sales, security & efficiency with the right PSPCustomer Experience April 11, 2024
How BLACKROLL is getting its e-commerce to peak condition
Leveraging Shopify, BLACKROLL has developed a future-proof, headless e-commerce platform and expanded its D2C business via digital channels. Learn more!
How BLACKROLL is getting its e-commerce to peak conditionCustomer Experience April 2, 2024
Navigating the Data Universe: Enhanced Data Privacy & Protection
From the importance of a Single Source of Truth (SSoT) for data integrity to advanced consent management and personalisation as a service, this blog highlights the need for a strategic approach to data management that respects both innovation and strict privacy laws.
Navigating the Data Universe: Enhanced Data Privacy & ProtectionCustomer Experience March 26, 2024
Performance Check: Quality assurance for long-term composable commerce success
Quality assurance (QA) in composable commerce presents unique challenges. Read now to learn what's important in testing.
Performance Check: Quality assurance for long-term composable commerce successCustomer Experience March 26, 2024
Navigating the Data Universe: Master Data Governance
How is AI transforming the world of master data governance? With a special focus on AI integration, this blog reveals how technologies are revolutionising master data governance, essential for improving both compliance and data quality and enhancing strategic decision-making.
Navigating the Data Universe: Master Data GovernanceCustomer Experience March 19, 2024
Navigating the Data Universe: MDM, PIM & Multi-Domain Management
With a focus on the challenges and opportunities associated with integrating AI into data management, we share insights into how companies can navigate the complex data universe to gain strategic advantages. This blog explores the integration of Master Data Management (MDM), Product Information Management (PIM), and Multi-Domain Management in the age of AI.
Navigating the Data Universe: MDM, PIM & Multi-Domain ManagementCustomer Experience March 18, 2024
Customer loyalty in fashion retail
Loyalty programs for success in fashion retail: Find out how to increase customer loyalty for your company and stay one step ahead of the competition!
Customer loyalty in fashion retailCustomer Experience March 12, 2024
Navigating the Data Universe: Data Collection and Utilization
In today's data-driven world, the art of data collection and use is critical to business success. in the first blog of this four-part series, we highlight the strategic selection and use of data to personalise customer experiences, improve operational efficiency, and make data-driven decisions.
Navigating the Data Universe: Data Collection and UtilizationCustomer Experience February 23, 2024
Service excellence: How personalized customer portals are transforming B2B e-commerce
Discover how personalized customer portals are transforming B2B e-commerce, and optimize your digital strategy with our expertise. Learn more!
Service excellence: How personalized customer portals are transforming B2B e-commerce