- Case Studies
Would you have believed it? We clear up most questions right away
Internal IT service inquiries and error reports from employees are part of everyday corporate life. However, they also hinder core business, for they cost time and effort, interrupt the workflow, and take up capacities. We will ensure that your employees can concentrate on their actual work once again.
Our Customer Support Center (CSC) will handle complete IT support for you and is the central contact person and service desk. This way, we ensure that hardware, application, and system software problems do not fluster you.
Is the interplay of various system components not working smoothly? Our CSC team will find a solution – quickly and easily. You can reach us via a central telephone number. And it’s true: We clarify more than 60% of all inquiries right away.
Untermehmensgruppe Theo Müller GmbH & Co. KG
”Since the year 2000, realtime AG has offered us reliable IT support with the CSC. It distinguishes itself particularly through its professionalism and service transparency. The extensive professional expertise and personal engagement of the CSC employees results in very great acceptance of the IT support by users at our company. With the separation of user service and hot line, we succeeded in further expanding our core competencies int he IT sector and also achieving greater efficiency from the business point of view.“
Experienced IT specialists will handle your inquiry immediately. If necessary, we will consult additional experts, so that even in case of unusually complex challenges, you will get a workable solution quickly. You can trace the status of your inquiry at any time using our call tracking system.
The CSC works with an ITIL-compliant tool, which you can use yourself if necessary. Regardless of what your internal IT environment looks like, you can use the services of the central service desk at any time.
We work with the following standards while simultaneously dedicating ourselves to your needs.