Would you have believed it? We clear up most questions right away
Internal IT service inquiries and error reports from employees are part of everyday corporate life. However, they also hinder core business, for they cost time and effort, interrupt the workflow, and take up capacities. We will ensure that your employees can concentrate on their actual work once again.
Our Customer Support Center (CSC) will handle complete IT support for you and is the central contact person and service desk. This way, we ensure that hardware, application, and system software problems do not fluster you.
Is the interplay of various system components not working smoothly? Our CSC team will solutions for all cases – quickly and easily. You can reach us via a central telephone number. And it’s true: We clarify more than 60% of all inquiries right away.
Experienced IT specialists will handle your inquiry immediately. If necessary, we will consult additional experts, so that even in case of unusually complex challenges, you will get a workable solution quickly. You can trace the status of your inquiry at any time using our call tracking system.
The CSC works with an ITIL-compliant tool, which you can use yourself if necessary. Regardless of what your internal IT environment looks like, you can use the services of the central service desk at any time.
We work with the following standards while simultaneously dedicating ourselves to your needs.