Back to top
Image of a data center, an open laptop and two people working together on the computer, valantic SAP Services

Your Customer Support Center for all IT Cases

Would you have believed it? We clear up most questions right away

Internal IT service inquiries and error reports from employees are part of everyday corporate life. However, they also hinder core business, for they cost time and effort, interrupt the workflow, and take up capacities. We will ensure that your employees can concentrate on their actual work once again.

Your benefits

  • ITIL-standardized processes
  • Site-independent, certified IT support in best time
  • Directly available, central contact people and immediate help via remote access
  • Reduction of IT costs
  • Proactive monitoring
  • Increasing of employee satisfaction and attention for core business

Sometimes, you need to go a little deeper

Our Customer Support Center (CSC) will handle complete IT support for you and is the central contact person and service desk. This way, we ensure that hardware, application, and system software problems do not fluster you.

Is the interplay of various system components not working smoothly? Our CSC team will find a solution – quickly and easily. You can reach us via a central telephone number. And it’s true: We clarify more than 60% of all inquiries right away.

This is what you can expect when you contact our CSC team

Experienced IT specialists will handle your inquiry immediately. If necessary, we will consult additional experts, so that even in case of unusually complex challenges, you will get a workable solution quickly. You can trace the status of your inquiry at any time using our call tracking system.

The CSC works with an ITIL-compliant tool, which you can use yourself if necessary. Regardless of what your internal IT environment looks like, you can use the services of the central service desk at any time.

IT certifications

  • Microsoft® Certified IT Professional (MCITP)
  • Microsoft® Certified Technology Specialist (MCTS)
  • Microsoft® Certified Professional (MCP)
  • Microsoft® Office Specialist (MOS)
  • Zertifizierte Berater für SAP® R/3 SD
  • ITIL v3 Foundation

CSC-Portfolio

We work with the following standards while simultaneously dedicating ourselves to your needs.

Complete first level support
Second level support in selected areas
Account service
Security management
Infrastructure service (network, hardware)
Application service
Back-up and recovery
Mail service
Printing
Web service
Connectivity tools for mobile users/support of sales force employees

A service package tailored to your needs

  • Adjustment of the system to your needs and processes
  • Agreement on needs-based service level agreements
  • Quality assurance and process optimization according to ITIL requirements
  • Modern call-tracking system according to ITIL
  • Proactive monitoring and automatic escalation
  • Extensive and constantly-updated CSC knowledge database
  • Cost transparency and service overview thanks to clear documentation

Your Contact

Image of Bernd Wandel, Head of the Center for Customer Support at valantic ERP Services

Bernd Wandel

Head of Customer Support Center
valantic ERP Services