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Customer Experience Solutions

Smart Solutions for Customer Relationship and Sales

Products and services, technologies, methods, and trends keep changing. Therefore, you have to answer the question “What do my customers want?” anew each day. Only this way can you inspire customers and encourage them to come back often.

We keep asking about the customer cycle “Want. Buy. Have.” The focus is on considerations such as these: How do customers inform themselves and how do they find the product or service they’re looking for quickly? How can offerings, services, and processes be improved?

Truly persuasive answers to these questions require more than just beautiful design or a shop solution – namely the interplay of development, design, and usability – and we’re prepared for this. We bundle our capabilities and knowledge in these areas and develop custom-tailored platforms and applications. This is how future-oriented solutions arise, ones that fit your company and customers’ needs in equal measure.

Picture of a laptop in front of the company premises of Winterhalter-Fenner AG, valantic Case Study
Case Study

Winterhalter + Fenner AG

The new E-commerce platform for the electrical wholesaler.

Picture of a laptop with the new my Themoplan system valantic Case Study Thermoplan
Case Study

myThermoplan: The new Service-Portal from Thermoplan

myThermoplan is a worldwide central communication platform for Thermoplan’s service and sales partners.

Bild eines Smartphones mit Screenshot der neuen E-Business Plattform von Stürm SFS, valantic Case Study
Case Study

stürmsfs: relaunch of e-business platform

Merging website and shop: new e-business platform according to the Mobile First principle.

Picture of people and a passing train, valantic B2B ordering platform Siemens Rail Mall
Case Study

Siemens Rail Mall

When the train stops, things have to move fast. Spare parts are ordered online on-site and delivered to the defective train as quickly as possible.

Hero ADM App Surface, Screen Mobile App Verkaufsberater
Case Study

Hero Mobile App

New products are presented at the customer visit. Large and unique images guide directly to the correct product category and bring both sales advisor and customer more quickly to the check-out.

Image of a laptop showing the SFS-website, valantic Case Study SFS
Case Study

Onlineshop SFS

Less is more: The digital portal shows only the relevant. Everything has to be done immediately on the construction site or in the workshop. Finally, the customer is not waiting.

Picture from the machine hall of stürmsfs, valantic Case Study stürmsfs
Case Study

Order steel online

Five guided steps ensure that the right steel arrives at the construction site with the online order.

Picture of a coop@home Screens on a smartphone, valantic Case Study coop@home
Case Study

Efficient processes

Customer requests do not allow for inefficient processes. Therefore, each step by an employee counts – guided by mobile devices that are connected to the main system.

B2B Business

Influence Business directly

Individual measures that boost sales in the short-term do not truly move you forward. With us, you can develop your business for the long term and integrate digital channels as a fixed component of corporate strategy.

Frontend-to-Backend-Approach

For an online platform that works well, beautiful design, a good ERP or handy CMS is not enough: Instead, we develop all layers from the front end to the back end and network them.

B2B-Focus

In projects from different industries, such as services, medical technology, and automotive, we have learned how business models work in the B2B area. We believe in customer experience for B2B too, and we set high standards for ourselves in this segment.

Your Contact

Authors' portrait of Christoph Resch, Managing Director at valantic CEC Germany

Christoph Resch

Managing Director
valantic CEC Deutschland GmbH