- Case Studies
Smart Solutions for Customer Relationship and Sales
Products and services, technologies, methods, and trends keep changing. Therefore, you have to answer the question “What do my customers want?” anew each day. Only this way can you inspire customers and encourage them to come back often.
We keep asking about the customer cycle “Want. Buy. Have.” The focus is on considerations such as these: How do customers inform themselves and how do they find the product or service they’re looking for quickly? How can offerings, services, and processes be improved?
Truly persuasive answers to these questions require more than just beautiful design or a shop solution – namely the interplay of development, design, and usability – and we’re prepared for this. We bundle our capabilities and knowledge in these areas and develop custom-tailored platforms and applications. This is how future-oriented solutions arise, ones that fit your company and customers’ needs in equal measure.
Learn in our whitepaper why CRM is no longer enough today and why the path leads toward customer experience management. Welcome to the age of the customer!
How to create a new customer experience with conversational AI and chatbots
A central digital platform with uniform customer experience for B2B and B2C customers across all locations and brands worldwide – that was the big challenge for Vileda.
Greater customer satisfaction with SAP CPQ: How guided selling increases efficiency in sales.
With the Easy Spares Marketplace™, SIEMENS is taking another step toward digitalization.
Intelligent chatbots work as interfaces between people and systems.
myThermoplan is a worldwide central communication platform for Thermoplan’s service and sales partners.
Merging website and shop: new e-business platform according to the Mobile First principle.
When the train stops, things have to move fast. Spare parts are ordered online on-site and delivered to the defective train as quickly as possible.
New products are presented at the customer visit. Large and unique images guide directly to the correct product category and bring both sales advisor and customer more quickly to the check-out.
Less is more: The digital portal shows only the relevant. Everything has to be done immediately on the construction site or in the workshop. Finally, the customer is not waiting.
Five guided steps ensure that the right steel arrives at the construction site with the online order.
Customer requests do not allow for inefficient processes. Therefore, each step by an employee counts – guided by mobile devices that are connected to the main system.
A central digital platform with uniform customer experience for B2B and B2C customers across all locations and brands worldwide – that was the big challenge for Vileda, a brand of Freudenberg Home and Cleaning Solutions GmbH.