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2nd Line Support and Quality Assurance (all genders)

Frankfurt am Main Microsoft Experienced Professionals

Effective Field

In this role, you will be responsible for providing technical support to end-users, being actively involved in testing and quality assurance processes. You can look forward to the following tasks in detail:

  • Provide second-line support to end-users, troubleshooting and resolving technical issues related to the web application. Complete documentation of the processing and solution paths
  • Prepare the incidents and service requests for development (3rd level support). Collaborate with the development team to investigate and address software defects and performance issues
  • Monitor the progress of requests, taking SLAs into account. Communicate proactively with customers and colleagues
  • Test thoroughly new features, identifying and documenting bugs, and verify fixes
  • Perform regression testing to validate application functionality after bug fixes or enhancements
  • Collaborate with stakeholders to understand requirements and user stories, translating them into test scenarios
  • Participate in the continuous improvement of software development and testing processes and implement improvements to increase efficiency and effectiveness
  • Assist the creation and maintenance of technical documentation, including user guides and support materials
  • Collaborate with the 1st Line Support team to provide guidance and knowledge transfer, enabling them to independently resolve simpler issues

What distinguishes you


  • Bachelor's degree or professional training in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • Proven experience in providing technical support and troubleshooting for web applications
  • Solid understanding of software testing principles, methodologies, and best practices.
  • Experience in test planning, test case creation, and execution
  • Fluent language skills (written and spoken) in German and English


  • Familiarity with case management systems and/or transaction automation processes is highly desirable
  • Proficiency to write SQL queries to retrieve and analyse data from databases
  • Familiarity with Agile methodologies, particularly Scrum, is a plus

What you can expect

  • We offer you a professional and personal induction
  • We enable you to work independently in an international environment. Get the best out of yourself!
  • We want to grow! And you can do that too! We promote your further development with offers that suit you
  • Work-life balance is lived every day, especially through our flexible working time models
  • Technology, lifestyle or mobility - you choose what you need from our numerous benefits
  • We are a team. This is also reflected in joint employee and sports activities

If you are passionate about working with clients and keen to support valantic FSA as a 2nd Line Support and Quality Assurance (all genders), we want to hear from you. Become a part of our international and motivated team with your goals, ideas and wishes in Frankfurt and APPLY NOW!

Your contact

Patrick Eschler, HR Manager at valantic

Patrick Eschler

+49 69 50952-140

valantic FSA