Back to top

CX

Posts

Image of Matthias Bös, Solution Architect for SAP C/4HANA at valantic Customer Engagement and Commerce, laptop keyboard, signature, conference room

Greater customer satisfaction with SAP CPQ: How guided selling increases efficiency in sales

In our rubric “5 questions for...” we spoke with Matthias Bös, Solution Architect at valantic in the customer experience sector, about SAP SPQ, guided selling, and efficiency in sales. Learn more

Image of a chessboard, a woman wearing a protective mask, hands being washed and a laptop

Agility in customer experience management – 6 tips for how you can confront the next crisis better with your customers

Companies are confronted with the challenge that customers are “locked out” due to corona crisis. Here are 6 tips that will help you on being successful nevertheless. Learn more

Picture to the blog article

The Peak-End Rule or Why Customer Experience Should Never be Left to Chance with Customer Experience Management

When is the customer experience good, when bad? Does only the first impression matter or does the experience arise from the total of all positive and negative experiences that a customer has with a company? What influences our perception? Learn more

Picture of a woman shopping online: consumer goods industry - mobile commerce

5 Tips for How You Can Close the Experience Gap

How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap. Learn more

Bild eines Handys, einer lachenden Frau, sowie einer Lagerhalle: Warum Customer Ralationship Management heute nicht mehr ausreicht

Why CRM is no longer enough today

With digitalization, the customer journey is being transformed, from analog to digital. What effects will this have on the customer relationships of tomorrow? Learn more

Image of a woman on a laptop, sticky notes and Christoph Resch, Managing Director at valantic Customer Engagement and Commerce Germany

5 questions for… Christoph Resch, Partner at valantic in the customer experience sector

The customer experience should be the focus of all business processes. We spoke with Christoph Resch, Partner and Managing Director at valantic in the customer experience sector, about the change in B2B business, measurable KPIs, and the point at which customer experience should not end. Learn more

Image of a tablet pc, the valantic company logo, the NEXUS UNITED company logo and Tim Wedler, Managing Director of the NEXUS Netsoft group

5 questions for… Tim Wedler, Managing Director of the NEXUS Netsoft Group, Langenfeld

Find out more about the motivation and the goals of the merger with valantic in the interview with Tim Wedler, Managing Director of the NEXUS Netsoft Group. Learn more

valantic

News@SAP Customer Experience

In Orlando, SAP announced that with the introduction of the SAP C/4HANA Suite, it will revolutionize CRM. CRM will become CX (Customer Experience) and the focus will be more clearly on the customer. Learn more