CX

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Picture of a woman shopping online: consumer goods industry - mobile commerce

5 Tips for How You Can Close the Experience Gap

How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap. Read more

Bild eines Handys, einer lachenden Frau, sowie einer Lagerhalle: Warum Customer Ralationship Management heute nicht mehr ausreicht

Why CRM is no longer enough today

With digitalization, the customer journey is being transformed, from analog to digital. What effects will this have on the customer relationships of tomorrow? Read more

Image of a woman on a laptop, sticky notes and Christoph Resch, Managing Director at valantic Customer Engagement and Commerce Germany

5 questions for… Christoph Resch, Partner at valantic in the customer experience sector

The customer experience should be the focus of all business processes. We spoke with Christoph Resch, Partner and Managing Director at valantic in the customer experience sector, about the change in B2B business, measurable KPIs, and the point at which customer experience should not end. Read more

Image of a tablet pc, the valantic company logo, the NEXUS UNITED company logo and Tim Wedler, Managing Director of the NEXUS Netsoft group

5 questions for… Tim Wedler, Managing Director of the NEXUS Netsoft Group, Langenfeld

Find out more about the motivation and the goals of the merger with valantic in the interview with Tim Wedler, Managing Director of the NEXUS Netsoft Group. Read more

News@SAP Customer Experience

In Orlando, SAP announced that with the introduction of the SAP C/4HANA Suite, it will revolutionize CRM. CRM will become CX (Customer Experience) and the focus will be more clearly on the customer. Read more