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The author

Thomas Wieberneit
Managing Consultant

Thomas is a longtime CRM practitioner, who has experience in a variety of areas, including sales, marketing, service, cooperation, customer loyalty, and customer experience. He helps companies in many industries and of many sizes exploit their potential through digital transformation initiatives with a “think big, act small” approach. Coming from the technological side, Thomas is able to translate business requirements into technological solutions that create added value.


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Agility in customer experience management – 6 tips for how you can confront the next crisis better with your customers

Companies are confronted with the challenge that customers are “locked out” due to corona crisis. Here are 6 tips that will help you on being successful nevertheless. Learn more